Questions About Your Move? We Have Clear Answers
Before you book, get straight answers about packing, transport and settling into your new El Gouna home with our team.
Ask a QuestionFrequently Asked Questions
Common questions from El Gouna residents about our packing, transport and home settlement services
What areas do you cover around El Gouna?
We handle household moves within El Gouna and to neighboring communities along the Red Sea coast, including Hurghada and Makadi Bay. For moves further afield within Egypt, contact us to confirm route details and scheduling before booking.
How far in advance should I book my move?
We recommend booking at least one week ahead, especially during peak season between October and April. For same-week or urgent moves, call us directly and we'll check current crew and vehicle availability.
Do you provide packing materials, or should I supply my own?
We supply boxes, bubble wrap, furniture blankets and tape as part of our packing service. If you prefer to pack certain items yourself, we can transport your own boxes alongside our packing service at no issue.
How do you protect furniture and fragile items during transport?
Furniture is wrapped in moving blankets and secured with straps inside the vehicle to prevent shifting. Fragile items such as glassware, mirrors and electronics are individually boxed with cushioning before loading.
Can you help unpack and set up my new home?
Yes, our home settlement service includes unpacking boxes, placing furniture according to your instructions, and removing packing debris once the move is complete. This helps you get functional in your new space faster.
Do you offer moving services for apartments in gated compounds?
Yes, we regularly move households in and out of El Gouna's gated compounds and marina-front residences. We coordinate with building management in advance for access permits, elevator use and parking where required.
How is the cost of a move calculated?
Pricing depends on the volume of items, distance, floor access, and whether you require packing or unpacking services. We provide a written quote after a brief assessment of your household, either in person or over a phone call.
What happens if an item is damaged during the move?
We take precautions to prevent damage through proper wrapping and secure loading. If an issue arises, we ask that you report it immediately after delivery so we can review the circumstances and discuss next steps with you.
Can you move just a few large items instead of a full household?
Yes, we handle partial moves such as single furniture pieces, appliances or office equipment. Contact us with details of what needs to be moved and we'll arrange transport sized to the job.
Still Have Questions About Your El Gouna Move?
Speak with our team about packing, transport timing, or settling into your new home before you book.